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Make a Complaint

• What is a Complaint?
• How do you make a Complaint?
• How are Complaints Investigated?
• Who are the County Council Complaints Officers?
• What do you do if Lancashire County Council cannot settle your Complaint?
• Which matters are not covered by the Complaints Procedure?
• Telephone Numbers

Complaints document in Bengali |

Complaints document in Cantonese |

Complaints document in Gujarati |

Complaints document in Punjabi |

Complaints document in Urdu |

Important notice

Large print version of complaints form (PDF, 410k)

Do you have a complaint against Lancashire County Council?

Lancashire County Council is a large organisation that affects the lives of every citizen in Lancashire. The information presented in this website explains what to do if you have a complaint about us.

We have a formal complaints procedure to deal with complaints. The aim of the procedure is to ensure each complaint is properly investigated and, wherever possible, resolved to the complainant's satisfaction.

To send us a complaint you can:

• Make an Online Complaint by selecting the County Council Service or Directorate Concerned and clicking the 'Go' button:

  Please Select a County Council Service or Directorate Office of the Chief Executive   Employee Terms and Conditions and Working Conditions   Equal Opportunities Complaints Directorate of Children and Young People   County Library and Information Services   Education Reform Act   Further Education Awards   National Curriculum   School Admissions   School Teachers Environment Directorate   Footpath Obstruction   Highway Defects   Public Transport Services   Quality of Goods   Street Lighting Resources Directorate   Finance Group   Property Group Social care services for adults Welfare Rights Other

• Download the Complaints Form (22Kb, Acrobat PDF ) and post it back to the appropriate directorate listed in the Telephone numbers section.

• Alternatively you can Telephone the directorate concerned to make your complaint or to receive further information

• What is a Complaint?

• How do you make a Complaint?

• How are Complaints Investigated?

• Who are the County Council Complaints Officers?

• What do you do if Lancashire County Council cannot settle your Complaint?

• Which matters are not covered by the Complaints Procedure?

• Telephone Numbers

A leaflet explaining the Complaints Procedure, including large print and an audio version can be obtained by phoning the Complaints Officer, Jane Ashby, on 01772 533416 or any of the numbers in the Telephone section.

A copy of the leaflet is also available in Urdu, Gujarati, Punjabi and Bengali.

select this link for the Cantonese leaflet (347Kb, Acrobat PDF )

how to complain instructions in Cantonese

select this link for the Urdu leaflet (426Kb, Acrobat PDF )

how to complain instructions in Urdu

select this link for the Gujarati leaflet (679Kb, Acrobat PDF )

how to complain instructions in Gujarati

select this link for the Punjabi leaflet (785Kb, Acrobat PDF )

how to complain instructions in Punjabi

select this link for the Bengali leaflet (627Kb, Acrobat PDF )

how to complain instructions in Bengali

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