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Make a Complaint

• What is a Complaint?
• How do you make a Complaint?
• How are Complaints Investigated?
• Who are the County Council Complaints Officers?
• What do you do if Lancashire County Council cannot settle your Complaint?
• Which matters are not covered by the Complaints Procedure?
• Telephone Numbers

Complaints document in Bengali |

Complaints document in Cantonese |

Complaints document in Gujarati |

Complaints document in Punjabi |

Complaints document in Urdu |

Which matters are not covered by the Complaints Procedure?

This Procedure is not available to you where you can use a separate procedure, such as the following:

• Appeals against School Admissions

• Complaints about Social Services matters

• Matters concerning Further Education Awards

• Complaints against School Teachers

• Complaints about the National Curriculum

• Other matters in the Education Reform Act

• Complaints which fall under the Equal Opportunity Complaints Procedure

• Reports of, and complaints about, street lighting and highways defects .

Nor is the procedure available to County Council employees concerning terms and conditions of employment, working conditions or other personnel issues .

We also use separate arrangements to deal with complaints to us about third parties, for example complaints about footpath obstruction , public transport services and the quality of goods .

If you are unsure which procedure to use, please do not hesitate to contact any Complaints Officer.

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