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Customer Services

Have your say!!

If you have you recently visited one of our Country Parks or recreational sites then we would love you to share your views and experiences. You can do this by completing the online survey form. The results from the survey directly impact upon on improvement plan and our programme of works for all our sites. So your say can really make a difference. Lancashire County Council Countryside Services -“Managing and creating opportunities for everyone to enjoy Lancashire’s Countryside”

WE PROVIDE THE FOLLOWING SERVICES
Beacon Fell and Wycoller Country Parks along with picnic sites located all around the County, visitor centres, cafes, easy walks and rides, low mobility trails, events, environmental education, beautiful views and history. These sites are cared for by our Countryside Rangers who are there to assist you. We have developed a range of trails around the County from local easy walks suitable for the less mobile, to long distance trails such as the Ribble Way. We assist with managing the new right of access to open countryside. We also have trails suitable for horse riding and cycling.

Please phone us or visit our website for sites, leaflets and information about all of the above. You can also find out how to become a Volunteer Countryside Ranger and how to book our all- terrain electric low mobility vehicles.

We carry out the County Council’s Statutory Duties for maintaining the Public Rights of Way Network, signposting and way marking footpaths, bridleways and byways. As well as maintaining the surface of rights of way and dealing with obstructions. If you would like to report a problem on a right of way you can phone, write or submit the report via our website by visiting http:/mario.lancashire.gov.uk. If writing or phoning it is of great help if you can give exact location of the problem. Public Rights of Way are inspected and maintained by our Area Network Officers. Contact us for detailed advice sheets on how we will respond and our timescales for dealing with reports and legal enforcement matters.

The Countryside Service holds copies of the Definitive Map, the Legal Record of Public Rights of Way and is responsible for updating and continuous review of the map. If a way is shown on the definitive map it is conclusive evidence of the publics right along the right of way. There may also be additional rights over land, which have not yet been recorded on the map or there may be rights that are incorrectly recorded. The definitive map can be amended by legal order if evidence of missing rights of way is discovered or to correct errors in previously recorded information. Contact us for detailed advice notes on diverting rights of way, claiming new routes, temporary closures and diversions. These explain the legislation and the service you can expect from us. We also carry out property searches in respect of rights of way, although we do charge for these. These responsibilities are carried out by our Definitive Map Officers.

You can contact us with general enquiries regarding rights of way process and legislation; much of this information can be viewed on our web site.

Our team of Countryside Officers works right across the County, working in partnership with communities, parishes, district councils and landowners to deliver access, conservation and environmental improvements . They are key contacts able to provide advice, put grant packages together and make things happen. If you have ideas and need assistance please contact us and the appropriate countryside officer will reply. We are putting considerable effort into developing strategic access initiatives to improve opportunities for horse riding, low mobility access and access for all around the urban areas. The Rights of Way Improvement Plan for Lancashire guides this work with the support of the Lancashire Local Access Forum.

HOW TO CONTACT US

PHONE 01772 534709
Email: countrysideservices@lancashire.gov.uk

Or write to us at
Lancashire Countryside Services
Environment Directorate
Guild House,
Cross Street
Preston. PR1 8RD

Normal Office Hours are 9.00am to 5.00pm.
Bowland Visitor Centre (Weekends) 01995 640557

Find more information on our website www.lancashire.gov.uk/environment/countryside

Lancashire County Council's contact centre is open 8.00am - 5.00pm. Mon - Fri and can provide basic information on our services.

Telephone: 0845 053 00 11

Office staff support all of the work of the Countryside Service. They are an essential part of the team and are always willing to help. The Countryside Service Manager is also available to provide advice and to receive feedback and comment.

We are always happy to receive feedback and ideas, so please do not hesitate to contact us via any of the above methods.

We ask all of our customers to be courteous, patient and honest. If you are dissatisfied with the service you receive from us you can obtain a separate leaflet about our complaints procedure from County Council Information Centres or by phoning the Environment Directorate on 01772 534454

Please click on the link below to download and print out this information. As the leaflet is in PDF format you will need to have Acrobat installed your PC to view the file.
Customer Services Leaflet - (size 26.8Kb)

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