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County Information Centres
Welcome to the Library and Information Service web site
A MORI poll was conducted for all CICs to assess the effectiveness of the service.
The study gave a detailed picture of customers' views of the Service and their
level of satisfaction with the service provided.
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Over half of all those interviewed (56%) used the CICs for transport information.
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Tourist information was the second most popular reason for visiting an CIC.
Four out of five people knew about CICs (85%).
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Three out of five knew Lancashire County Council was responsible for providing
the CICs (61%).
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Four out of five people visited the Lancaster CIC (81%), Preston CIC (86%),
Burnley CIC (94%) or Nelson CIC (85%) for transport information.
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Half of the visitors at the CICs in Ribble Valley (51%), Lytham (49%), and
Morecambe (52%) visited for tourist information.
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Helpfulness of staff was positively commented on in all CICs.
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Overall satisfaction was 95%.
If you would like more information about the survey please use the
feedback form
.
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