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County Library and Information Service
The Library Service is committed to providing a full and equal service to disabled and housebound people, and is working both locally and nationally to try to improve access for people with a range of disabilities and circumstances.
In addition, the Library Service has established an Access to Services Group which is reviewing all aspects of access to services. Contact us at libraries@lcl.lancscc.gov.uk
All library staff receive training in customer care and a programme of disability awareness training for all staff, developed in liaison with disabled people, is underway. Two staff at each of 15 Smile Centres and People's Centres have also received specialist training in offering services and assistance to people with additional learning needs.
Libraries have, or can obtain for you, information on a range of organisations representing disabled people and offering support. A range of community information is also available, including benefits information produced by the Welfare Rights Service
Some additional facilities are available to assist print-disabled people to access the People's Network computers which provide free public access to the Internet and a range of computer applications in all libraries.
These include Supernova text enhancement and screen reading facility, provided across the People's Network.
Other access devices can be provided if required to suit individual needs. If you have difficulty accessing the People's Network, you can contact us at libraries@lcl.lancscc.gov.uk
In 15 libraries a range of assistive technology is provided, to improve access to the People's Network computers for people who may experience a barrier in using the standard equipment.
There are specific services and facilities to assist:Mobility impaired people
Blind and partially sighted people
Deaf and hard of hearing people
Children and adults with additional learning needs
We are keen to hear your views on the Library Service in Lancashire , and any suggestions you may have for improving the service to disabled, visually impaired and D/deaf people. You can contact us at library@lcl.lancscc.gov.uk
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